Privacy Policy
Last Updated: May 2026
At Don & Son Contracting Ltd. (“we,” “us,” or “our”), we are committed to protecting the privacy, confidentiality, and security of the personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia provincial regulations.
By using our website (donandsonroofing.ca) or engaging our services, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We only collect personal information that is reasonably necessary to provide you with our roofing, masonry, siding, and gutter services. This may include:
Contact Information: Your name, phone number, email address, and physical/mailing address (for site visits, roofing assessments, and billing).
Service Details: Information regarding your property, roof pitch, chimney condition, or specific project requirements provided via our online quote forms.
Payment Information: Financial data required to process deposits or final payments (processed securely; we do not store full credit card details on our website servers).
Technical & Usage Data: IP addresses, browser types, cookie data, and browsing behavior on our website captured via basic analytics to optimize user experience.
2. How We Collect Your Information
We collect information directly from you when you:
- Fill out a “Free Estimate” or contact form on our website.
- Email or call our West End office directly.
- Book a structural roof, chimney, or siding inspection.
- Opt into cookie tracking banners on our website.
3. How We Use Your Information
Don & Son Contracting Ltd. will never sell or rent your personal information. We use the data we collect exclusively to:
- Provide accurate project quotes and estimates.
- Schedule and execute roofing, masonry repairs, and gutter installations.
- Communicate with you regarding project updates, invoicing, or warranty follow-ups.
- Comply with provincial safety, insurance, and tax legal obligations.
- Improve website functionality and ensure our site remains secure.
4. Consent and Data Minimization
In accordance with Canadian privacy principles, we operate on a model of informed consent. By submitting your details for a quote, you grant us implied consent to use that data to fulfill your specific service request. For any marketing or analytical tracking, we will request explicit (opt-in) consent via our website’s cookie preference center. You have the right to withdraw your consent at any time.
5. Third-Party Data Transfers and Cloud Storage
To run our business efficiently, we utilize third-party digital tools (such as secure email servers, cloud-based project management tools, and web hosting platforms). Some of these servers may be located outside of Canada (such as in the United States).
While your data is stored securely using industry-standard encryption, data transferred across borders may be subject to the lawful access regulations of those foreign jurisdictions (such as the US Patriot Act). We ensure all third-party providers meet strict privacy compliance baselines.
6. Data Retention and Safeguards
Security: We employ physical, organizational, and technological safeguards (such as secure databases, firewall protection, and restricted staff access) to prevent unauthorized access, disclosure, or loss of your details.
Retention: We only keep your personal information for as long as necessary to complete the contracted work, maintain valid warranty records for your roof or masonry, or fulfill legal tax obligations. When no longer required, data is securely destroyed.
7. Your Access and Correction Rights
Under PIPEDA, you have the right to look at the personal data we hold about you. You can also request that we update, correct, or entirely delete your personal profile from our internal databases, provided it does not conflict with ongoing legal or building warranty mandates.
8. Privacy Officer Contact Information
If you have any questions about this Privacy Policy, wish to file an access request, or want to withdraw your consent, please contact our designated Privacy Officer:
Don & Son Contracting Ltd.
Attn: Privacy Officer
Address: 3115 Stanford St, Halifax, NS B3L 4C9
Click Here to send us an email through our contact form.
Phone: (902) 455-3181